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Lake Country Customs at 16825 West Lisbon Road in Brookfield, Wisconsin

Lake Country Customs in 16825 West Lisbon Road, Wisconsin: consumer reviews, opening hours, driving directions, photos etc.

Categories: Car repair


16825 West Lisbon Road,
Brookfield, Wisconsin
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Phone: +1 262-373-1267

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Opening hours Open now

Today: 09:00 am — 05:30 pm

09:00 am — 05:30 pm
09:00 am — 05:30 pm
09:00 am — 05:30 pm
09:00 am — 05:30 pm
09:00 am — 05:30 pm
10:00 am — 02:00 pm

Reviews about Lake Country Customs

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    Remote Start Installation I am writing this post 1 week after my remote start installation. This is also 1 week from the time the Owner of Lake Country Customs, Eric Taerud, told me he would call me back, a call that I never received. I scheduled my SmartStart installation on December 17, 2016. I was told to drop off my truck on January 9, 2017 at 9:00 AM. They required a $100 deposit in the event I didn't show up for my appointment which was paid back in December, well before my scheduled installation date. I dropped my truck off on January 9th at 9:00 AM as scheduled and was told I would get a phone call when it was completed, but that I had to pick the vehicle up no later than 5:30 PM as that is the time they close. I did not get a call but as I had already made arrangements to pick my vehicle up at 5:00 PM so that I wasn't late and encroaching on their closing time. When I arrived at their shop at 5:00 PM I was told they were "just getting ready to call me" as they hadn't even started my installation yet which was projected to take 2-3 hours. I was told there were other items that came up and "you know it's a Monday." Now bear in mind that Monday is not the day of the week that I chose. It was the installation date that THEY gave me which, again, was scheduled 3 weeks in advance. I live in Burlington, WI so this was no quick commute to wait around for 2-3 hours for them to complete the installation. Obviously I need my vehicle so I complied and my mother and I, of whom was so gracious to drive me there to pick up my vehicle, waited around for 2.5 hours. At 7:30 PM my installation was finally complete and I was instructed how to use the system. Everything seems to work great for the system itself that is not the issue. The issue is that I expressed to Mr. Taerud that I would appreciate a refund of some sort for my extra time wasted. They required me to pay a deposit in the event I didn't show up but my time has no value? I wasn't some random walk-in, my appointment was scheduled well in advance. They had my truck for over 10 hours for a 2.5 hour install. Eric Taerud said the charge had already been put through so he didn't think he could refund it. Well it was charged before the work was even done so not knowing how to use your own accounting system is not my problem. As they were trying to close he said he would look into it and call me back the next day, again, a call I never received. To confirm, my remote system is working fine and I do not have a problem with the services rendered. It is merely the poor scheduling, poor follow up and lack of response that has driven me to provide a 2 star review. If in fact the owner, Mr. Taerud, would have offered me any sort of refund for my inconvenience my review certainly would have been different. It is unfortunate that he doesn't seem to care about customer service. I truly hope that they make better choices with their future customers so no one else has to go through this awful experience with Lake Country Customs. Kirsten Capps
    by Kirsten Capps
    May 21, 2017
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About Lake Country Customs in Brookfield

Lake Country Customs is located at 16825 West Lisbon Road, Brookfield, Wisconsin.